Return & Refund Policy
At Luxury Perfume FZE, we want you to shop with confidence. We carefully check every order before dispatch to ensure that products are received in excellent condition.
Return Period
Customers may request a return within 15 days of receiving their order.
We accept eligible defective and non-defective returns, subject to the conditions below.
Eligible Returns
A return may be requested if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product meets the conditions for an eligible non-defective return.
Conditions for Non-Defective Returns
For a normal/non-defective return, the perfume must be:
- New
- Unused
- Unopened
- Not sprayed
- Not tested
- In its original condition and packaging.
Opened, used, sprayed, tested, or altered perfumes are not eligible for a normal return, except where the product is defective or damaged and the return is approved after review.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible and provide your order number and, where appropriate, photographs of the product and packaging.
We will review the issue and provide an appropriate solution for eligible claims.
How to Request a Return
To request a return, contact us within 15 days of receiving your order.
Please provide:
- Order number
- Customer name
- Reason for the return
- Photos or other information when required
We will provide the return instructions after reviewing the request.
Return Shipping
For eligible returns, we will provide the return instructions and cover the applicable return shipping cost.
No restocking fee will be charged for an eligible return.
Refunds
After we receive and inspect the returned product, an approved refund will be processed within 2 business days.
The refund will be issued to the original payment method, where applicable.
The final refund amount may depend on the payment method and the terms of the applicable payment provider.
Exchanges
If an eligible product needs to be replaced because it was damaged, defective, or the wrong product was sent, we may arrange a replacement where available.
Non-Eligible Returns
Returns are generally not accepted for perfumes that have been:
- Opened
- Used
- Sprayed
- Tested
- Altered
- Damaged after delivery due to customer use or handling
This does not affect your rights regarding products that arrive defective, damaged, or incorrect.
Contact Us
Luxury Perfume FZE
United Arab Emirates
Phone: +971 54 795 0295
Email: luxuryperfume007@gmail.com
We recommend keeping your order information until your return or refund has been completed.